bhaggo's Privacy Policy
Full details on how we collect, use, and protect your personal information, and what rights you have.
This Privacy Policy ("Policy") describes how personal information of users of the bhaggo platform ("Site" or "Service") is collected, processed, stored, and protected. By creating an account on this Site or using the Service, you are deemed to have given your consent to the processing of your information under the terms set out in this Policy.
This Policy should be read together with our Terms and Conditions, which set out the full terms governing use of the Service. Each topic below is covered in a separate section.
Definitions and Scope
In this Policy, "personal information" means any information that can directly or indirectly identify you — such as your name, date of birth, mobile number, email address, device information, and transaction history. "Processing" means any operation performed on information, including collection, storage, analysis, transfer, and deletion.
This Policy applies to the bhaggo website, mobile application, and all services provided through them. Users residing in Bangladesh and anyone accessing this platform from Bangladesh are covered by this Policy.
Please note that bhaggo provides services only to persons aged 21 and above. Personal information of minors is not knowingly collected. If information belonging to a minor reaches us inadvertently, it will be deleted as soon as possible.
Types and Methods of Data Collection
bhaggo collects information from users at various stages. The types of information collected are described below:
Registration Information
Information you provide directly when creating an account:
- Full name and date of birth
- Mobile number and email address
- Residential address
- Identity verification documents (where applicable)
- Preferred payment method (bKash, Nagad, Rocket, bank transfer)
Usage Information
Information collected automatically while you use the platform:
- IP address and device type
- Browser and operating system information
- Login time and session duration
- Pages visited and links clicked
- Information from cookies and similar tracking technologies
Transaction Information
Information linked to deposit and withdrawal activity:
- Deposit and withdrawal amounts and dates
- Mobile banking numbers (bKash, Nagad, Rocket)
- Bank account details (for bank transfers)
- Transaction reference numbers
Support Information
Information generated when you contact customer support:
- Live chat message content and timestamps
- Complaints or queries submitted by email
- Nature of issues and resolution history
- Chat session records (for quality control purposes)
Purpose of Data Use
bhaggo uses collected information for specific and legitimate purposes. Each purpose is clearly stated below:
3.1 Account Management and Identity Verification
Information is required to create and activate your account, verify your identity (KYC), and keep your account secure. This includes login authentication, OTP verification, and account recovery.
3.2 Payment Processing
Financial information is used to process deposits and withdrawals and to ensure transaction accuracy. This applies to deposits from ৳200 and withdrawals from ৳800.
3.3 Fraud Prevention and Security
Information is analysed to detect unauthorised account access, suspicious transactions, and misuse of the platform. This directly helps protect your account and funds.
3.4 Service Improvement and Personalisation
User preferences and usage patterns are analysed to improve the platform experience. This analysis informs the addition of new game categories, offers, and features.
3.5 Communication and Customer Support
Contact information is used to provide 24/7 customer support via live chat and email, send important account notifications, and inform you of relevant offers. You can opt out of promotional messages at any time.
3.6 Responsible Gaming
User gaming behaviour is monitored to provide assistance where potential issues arise. The spending limit and self-restriction features available under our Responsible Gaming Policy are managed using collected information.
Data Storage and Security
bhaggo uses advanced technical and administrative measures to keep users' personal information secure. The key aspects of our security are described below:
4.1 Encryption and Secure Transfer
All data transfers on the site are carried out via SSL (Secure Socket Layer) encryption. No information exchanged between your browser and our servers can be read by third parties.
4.2 Access Control
Access to personal information is granted only to staff members who need it to carry out their work. All staff are bound by strict confidentiality obligations.
4.3 Retention Period
Information is retained for as long as your account is active and, after account closure, for a defined period to meet legal and regulatory requirements. Once the defined period has passed, information is securely deleted or anonymised.
4.4 Response to Data Breaches
In the event of a data breach, affected users will be notified as promptly as possible and immediate steps will be taken to minimise any harm.
Data Sharing with Third Parties
bhaggo never sells or rents your personal information. However, in certain circumstances it may be necessary to share limited information with the third parties described below:
5.1 Payment Processors
Information necessary to process transactions is shared with the processors of payment methods such as bKash, Nagad, Rocket, and bank transfer. This information is used solely for transaction-related purposes.
5.2 Technology and Infrastructure Providers
Certain technical information may be shared with providers of server hosting, cybersecurity, and analytics services. These providers operate under our instructions and are also bound by strict confidentiality terms.
5.3 Legal Obligations
Disclosure of information may be required in response to a legal directive, court order, or reasonable request from a government authority. In such cases, we provide only the minimum information legally required.
5.4 Business Transfers
In the event of a merger, acquisition, or asset transfer, user information may be transferred to the relevant party. Users will be notified in advance of any such event and the terms of this Policy will continue to apply.
Cookies and Tracking Technologies
The bhaggo website uses various types of cookies and similar technologies. These help ensure the site functions correctly and improve the user experience.
Essential Cookies
These cookies are necessary for the basic operation of the site — such as maintaining login sessions, ensuring security, and temporarily storing form data. Disabling these cookies will prevent the site from working properly.
Analytical Cookies
Analytical cookies are used to collect information about which parts of the site are used most and where users encounter difficulties. The information collected is aggregated and anonymous.
Cookie Controls
Cookies can be disabled or deleted through your browser settings. However, disabling essential cookies may cause some site features to stop working. The process for managing cookies varies by browser — contact our 24/7 live chat for help with this.
User Data Rights
Every registered user of the bhaggo platform may exercise the following rights regarding their personal information:
7.1 Right to Access
You can find out at any time what information bhaggo holds about you. Send a request by email and we will provide details of the information stored.
7.2 Right to Rectification
If any information stored about you is incorrect, you can request a correction. Some information can be updated directly from your account profile; for other changes, contact the support team.
7.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations or ongoing dispute resolution.
7.4 Right to Object to Processing
You have the right to object to promotional communications or analytical processing. Such requests will be actioned within a reasonable time of receipt.
7.5 How to Exercise Your Rights
To exercise any of the rights described above, email our support team at: [email protected]. Include information that confirms your account identity so we can verify and act on your request promptly.
Protection of Minors' Data
bhaggo strictly enforces a 21+ age policy. Personal information of minors is not knowingly collected or processed. An age verification process is followed at the time of registration.
If a parent or guardian believes that their minor child's information has entered our system, please contact [email protected] immediately. We will investigate promptly, take the necessary action, and delete any relevant information.
Policy Changes and Updates
bhaggo reserves the right to amend or update this Privacy Policy from time to time. If a significant change is made to the Policy:
- The "Last updated" date at the top of the page will be changed.
- Registered users will be sent a summary of the changes by email.
- For important changes, a notice may be displayed on the site.
- Continued use of the site after a change takes effect will be treated as acceptance of the updated Policy.
If you object to the updated Policy, you may request that your account be closed. In that case, you will be given the opportunity to complete any pending withdrawals before the account is closed. See our FAQ section for answers to questions about account management and your data.
Contact and Complaints
If you have any questions, comments, or complaints about this Privacy Policy, please contact us directly. bhaggo's support team provides assistance in both Bengali and English.
Live Chat
Get answers to any privacy-related questions via live chat, 24 hours a day, 7 days a week. Start a chat from any page on the site.
For detailed information requests or formal complaints, email us at:
[email protected]
Complaint Process
For email complaints, include "Privacy Complaint" in the subject line. A confirmation email will be sent upon receipt of your complaint, and you will be informed of the next steps. bhaggo has full details about the organisation on our About Us page — read the About Us page to learn more about bhaggo's values and commitments.
Your Data, Your Control
Log in to your account to manage your information, or contact our support team for any questions.